Refund policy

Return & Refund Policy

Thank you for shopping with Everbound by Jade! We take great pride in crafting stationery, planners, notepads, and accessories designed to bring structure and joy to your everyday life. If something is not quite right with your purchase, we are here to help.

1. Return Window

  • You have 5 days from the date your package shows as delivered by the carrier to request a return.

  • This return window automatically extends to account for weekends and postal holidays.

  • Return requests submitted after this 5-day delivery window cannot be honored.

2. Eligibility & Item Condition

To be eligible for a return, items must meet the following criteria:

  • Products must be brand new, unused, and in the exact condition you received them.

  • Planners, journals, and notepads must be free of any writing, marks, bent pages, or spine wear.

  • Items originally sealed in shrink-wrap, protective sleeves, or packaging (including sticker packs and bookmarks) must remain unopened and sealed.

  • Proof of purchase or an order confirmation number is required.

3. Custom & Personalized Items (Final Sale)

  • All personalized or customized products are strictly Final Sale.

  • Because custom planners, monogrammed goods, bespoke covers, and personalized stationery are made specifically to order, they cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

4. Additional Final Sale / Non-Returnable Items

  • Clearance or marked-down sale items.

  • Digital downloads, printables, and gift cards.

5. Return Shipping & Fees

  • Free Return Shipping: We provide a prepaid return shipping label for eligible domestic returns once your request is authorized.

  • No Restocking Fees: We do not charge any restocking or handling fees on authorized returns.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or incorrect (including errors on personalized items on our part), contact us within 5 days of delivery at everboundbyjade@gmail.com with:

  • Your order number.

  • Clear photos of the damage, defect, or printing error.

  • A photo of the external packaging.

Once verified, we will gladly arrange an immediate replacement or full refund at no additional cost to you.

7. How to Initiate a Return

  1. Log into your customer account on our website or submit a request directly through your order tracking page.

  2. Select the items you wish to return and submit the reason for your request.

  3. Once approved, you will receive a prepaid return shipping label via email along with packaging instructions.

  4. Securely pack the item(s) in protective packaging to prevent damage during transit and drop it off with the designated carrier within 5 business days of receiving your label.

8. Refunds

  • Once your return package is received and inspected at our studio, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days (processing times may vary depending on your bank or card issuer).

  • Please note that original shipping costs paid at checkout (if any) are non-refundable.