Shipping policy

Shipping Policy

Thank you for choosing Everbound by Jade! We carefully package every planner, notepad, and stationery item to ensure it arrives at your doorstep in pristine condition. Please review our shipping practices, delivery estimates, and policies below.

1. Shipping Locations

  • We currently ship to addresses located within the United States only (including contiguous 48 states, Alaska, Hawaii, and valid U.S. PO Boxes where carriers permit).

  • We do not currently ship internationally.

2. Shipping Carriers & Delivery Times

  • Carriers: Orders are shipped via USPS (United States Postal Service) or UPS, depending on the weight, package size, and destination.

  • Estimated Delivery Time: Once dispatched, orders typically arrive within 7 to 10 business days.

  • Please note: Business days do not include weekends or federal holidays. Delivery estimates are provided by the carriers and may occasionally experience unexpected carrier transit delays (e.g., severe weather or peak holiday volume).

3. Order Processing Time

  • Standard orders are processed and packaged within 3 to 5 business days prior to shipping.

  • Customized or personalized stationery items may require additional processing time to print and prepare before they are handed over to the carrier.

4. Order Tracking

  • As soon as your order has been packaged and handed over to USPS or UPS, you will automatically receive a shipping confirmation email containing your tracking number.

  • Please allow 24 to 48 hours for the carrier's tracking system to update with initial scan information.

5. Address Accuracy & Customer Information Responsibility

  • Please verify your shipping address carefully at checkout.

  • Once a package has been handed over to the shipping carrier, Everbound by Jade is not responsible for packages shipped to incorrect, incomplete, or outdated addresses provided by the customer.

  • If a package is returned to us due to an incorrect or undeliverable address provided at checkout, the customer will be responsible for the cost of re-shipping the order to the corrected address.

  • If you realize you have entered an incorrect address, please contact us immediately at everboundbyjade@gmail.com with your order number. We will gladly update it if the order has not yet been processed and packaged.

6. Lost, Delayed, or Stolen Packages

  • Once a package is accepted by the carrier (USPS or UPS), the shipment is under their care.

  • If your tracking status shows that your package was delivered but you cannot find it, please:

    1. Check surrounding areas, mailrooms, porches, and with household members or neighbors.

    2. Wait 24 to 48 hours, as carriers occasionally mark items delivered just before physical drop-off.

    3. Contact your local USPS branch or UPS facility directly with your tracking number to open an inquiry.

  • If your package is confirmed lost in transit by the carrier, please reach out to us at everboundbyjade@gmail.com with your tracking number and order details so we can assist you.